Ladybug Scoops LLC Privacy Policy
Effective Date: September 1, 2026
Ladybug Scoops LLC (“Ladybug Scoops,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, request a quote, communicate with us, become a customer, receive services, or otherwise interact with Ladybug Scoops.
This Privacy Policy also describes our practices regarding SMS/text messaging and service-related photographs.
1. Information We Collect
We may collect personal information that you provide directly to us, information generated through the services we provide, and limited information collected automatically when you interact with our website or online services.
Depending on how you interact with Ladybug Scoops, this may include:
Contact Information
We may collect information such as:
- Name
- Email address
- Telephone number
- Service or mailing address
- Preferred method of communication
2. Service & Property Information
To provide dog waste removal and related services, we may collect information about your property and service requirements, including:
- Service address
- Areas of the property to be serviced
- Gate and property access instructions
- Gate codes or combination-lock information provided for service access
- Number of dogs
- Information about dogs relevant to service or technician safety
- Service frequency and preferences
- Service notes and account history
- Information regarding property conditions or potential safety concerns
3. Photographs & Service Documentation
Our technicians may take photographs in connection with providing and documenting services.
This may include secure-gate photographs, photographs documenting property conditions, access issues, hazards, completed services, or other circumstances relevant to your account.
Service-related photographs may be maintained as part of our business and service records.
Use of photographs or recordings for promotional purposes is addressed separately in our Terms of Service. Customers may opt out of promotional use by contacting us.
4. Payment & Transaction Information
We collect information related to your account, services, invoices, transactions, and payment status.
Payment card information may be collected and processed by third-party payment processors and service providers. Depending on the payment system used, Ladybug Scoops may receive limited payment information, such as payment status, card type, expiration information, or the last four digits of a payment card.
We do not intentionally store complete payment-card numbers unless necessary and appropriately secured through an authorized payment-processing system.
5. Communications
We may collect and maintain communications between you and Ladybug Scoops, including:
- Emails
- Text messages
- Customer service communications
- Quote requests
- Website or online forms
- SMS opt-in and opt-out records
- Appointment and service communications
- Other information you voluntarily provide to us
6. Website & Device Information
When you visit our website or interact with our online services, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Referring to a website or source
- Date and time of visits
- Website interactions
- General location information derived from an IP address
- Other technical or usage information
We may use cookies, pixels, analytics tools, and similar technologies to understand how visitors use our website, improve website performance, measure advertising effectiveness, and support our marketing efforts.
7. How We Use Your Information
Ladybug Scoops may use personal information to:
- Provide and manage dog waste cleanup and related services
- Create and maintain customer accounts
- Schedule and complete services
- Process payments and maintain billing records
- Provide quotes and respond to service inquiries
- Communicate regarding scheduled services
- Send on-the-way, service-completion, gate-security, scheduling, billing, and other account notifications
- Communicate about dogs, property access, safety concerns, or service conditions
- Provide customer support
- Maintain service and account records
- Document completed services and property conditions
- Improve our services, operations, website, and customer experience
- Send marketing or promotional communications when permitted
- Measure and improve advertising and marketing efforts
- Prevent fraud, misuse, or unauthorized activity
- Protect the safety of our customers, employees, contractors, pets, and property
- Establish, exercise, or defend legal claims
- Comply with applicable laws and legal obligations
We may also use information for other purposes that are disclosed to you at the time the information is collected or with your consent.
8. SMS / Text Messaging
Ladybug Scoops may use SMS/text messaging for service-related communications and, where you have provided appropriate consent, promotional or marketing communications.
Messages may include:
- Service reminders
- On-the-way notifications
- Service-completion notifications
- Scheduling updates
- Account and billing communications
- Customer service communications
- Promotional offers or other marketing messages for which you have consented
You may opt out of SMS messages by replying STOP. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing services.
No mobile information will be shared with third parties or affiliates for their own marketing or promotional purposes.
Information may be shared with subcontractors and service providers when necessary to support our communications and business operations.
Text messaging originator opt-in data and consent will not be shared with third parties, except aggregators, telecommunications providers, and other service providers necessary to provide and deliver text messaging services.
We may maintain records of SMS consent, opt-ins, opt-outs, and message history as necessary to operate our messaging program and demonstrate compliance with applicable requirements.
9. 4. How We Share Information
Ladybug Scoops does not sell your personal information.
We may disclose personal information to service providers and vendors that perform services on our behalf or help us operate our business.
These may include providers of:
- Payment processing
- Customer relationship management
- Scheduling and field-service management
- SMS and telecommunications services
- Email communications
- Website hosting
- Website forms
- Data storage and cloud services
- Analytics
- Advertising and marketing services
- Accounting and bookkeeping
- Other technology or administrative services
These providers may access information only as necessary to perform services for Ladybug Scoops or as otherwise permitted or required by law.
We may also disclose information:
- When required by law, subpoena, court order, or governmental request
- To protect the rights, safety, property, or security of Ladybug Scoops, our employees, contractors, customers, pets, or others
- To investigate suspected fraud, misuse, illegal activity, or violations of our agreements
- In connection with a merger, acquisition, financing, sale, reorganization, or transfer of some or all of our business or assets
- When you direct or authorize us to disclose information
SMS opt-in data and consent are excluded from sharing for third-party marketing or promotional purposes. Text messaging originator opt-in data and consent will only be disclosed to providers as necessary to operate and deliver our text messaging services or as required by law.
10. Cookies, Analytics & Advertising
Our website may use cookies, pixels, analytics tools, and similar technologies.
These technologies may help us:
- Understand how visitors use our website
- Remember certain preferences
- Improve website functionality
- Determine how visitors find our business
- Measure advertising and marketing performance
- Understand whether advertisements result in website visits, quote requests, or other interaction
Some of these technologies may be provided by third-party analytics or advertising platforms.
You may be able to limit cookies through your browser or device settings. Disabling certain cookies may affect the functionality of portions of our website.
Where required by applicable law, we will provide additional choices regarding certain tracking technologies.
11. Data Retention
We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, maintain safety and service documentation, and support legitimate business purposes.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
We may retain certain information after a customer relationship ends when reasonably necessary for accounting, tax, legal, fraud-prevention, safety, or recordkeeping purposes.
12. Your Privacy Choices
You may contact Ladybug Scoops to:
- Update or correct your contact information
- Update account or service information
- Request deletion of certain personal information
- Opt out of promotional email or text communications
- Opt out of promotional use of photographs or recordings of your property or dogs
Certain information may need to be retained for legitimate business, safety, financial, contractual, or legal purposes even after a deletion request.
You may opt out of marketing text messages at any time by replying STOP.
Where applicable, you may have additional rights regarding your personal information under state or federal privacy laws. Requests regarding your personal information may be submitted using the contact information provided below.
We will respond to applicable privacy requests as required by law.
13. Security
Ladybug Scoops maintains reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
We also use third-party service providers to support portions of our technology, payment, communications, and business infrastructure.
However, no method of electronic transmission or information storage can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or maintained by us.
14. Third-Party Websites & Services
Our website, emails, text messages, or other communications may contain links to websites or services operated by third parties.
Ladybug Scoops is not responsible for the privacy, security, or data-handling practices of third-party websites or services that we do not control.
We encourage you to review the privacy policies of third-party websites and services before providing them with personal information.
15. Children's Privacy
Ladybug Scoops services are not directed to children under the age of 13, and we do not knowingly collect personal information directly from children under 13.
If we become aware that personal information from a child under 13 has been collected without appropriate authorization, we will take reasonable steps to delete it.
15. Children's Privacy
Ladybug Scoops may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, legal requirements, or the ways in which we collect and use personal information.
When this Privacy Policy is updated, we will revise the Effective Date at the top of this page.
If we make material changes to how we collect, use, or disclose personal information, we may provide additional notice or obtain consent when required by applicable law.
The version of this Privacy Policy posted on our website represents our current privacy practices.
16. Contact Us
If you have questions about this Privacy Policy, would like to update your information, or wish to submit a privacy-related request, please contact:
Ladybug Scoops LLC, Oregon, USA
Email: office@ladybugscoops.com
Website:
ladybugscoops.com